OVI store and SUPPORT is NOT working, I just lost ...
I want to inform you (altogether with all forum readers) in case you don't know yet, that OVI Store is NOT working!
Just now I had bought 3 games in Ovi Online Store: Chinese Chess Pro II, Reversi Pro II and Gomoku Pro II. I download and installed Chinese Chess, but two other games gave me 'error' on downloading... The 'error' is in my log now, and only option I have now is to BUY it again! So it seems I lost 2x186 RUR, about 8 EUR on this.
I report it immediately through your online support form. Soon afterwards I received returned message from your server, means my e-mail was not delivered. You can see it below.
I have all e-mails confirming transactions made. I can provide it at any time. Nevertheless, I must tell you this is definitely NOT the way of treating customers and doing business. I am waiting for some action to be taken, so at least I'll have the items I paid my money for.
The original message was received at Wed, 3 Jun 2009 21:04:14 +0300
from esebh102.ntc.nokia.com [172.21.138.183]
----- The following addresses had permanent fatal errors -----
(reason: 554 5.4.6 Too many hops)
----- Transcript of session follows -----
554 5.4.6 Too many hops 28 (25 max): from <[email protected]> via localhost, to <[email protected]>
Reporting-MTA: dns; mgw-sa01.ext.nokia.com
Arrival-Date: Wed, 3 Jun 2009 21:04:14 +0300
Final-Recipient: RFC822; [email protected]
Diagnostic-Code: SMTP; 554 5.4.6 Too many hops
Last-Attempt-Date: Wed, 3 Jun 2009 21:13:10 +0300
-----Inline Message Follows-----
[Email address:[email protected]]
[Phone model:Nokia 5800 XpressMusic]
[Contact topic:Make a complaint - Store]
Just now I had bought 3 games in Ovi Online Store: Chinese Chess Pro II, Reversi Pro II and Gomoku Pro II. I download and installed Chinese Chess, but two other games gave me 'error' on downloading... The 'error' is in my log now, and only option I have now is to BUY it again!
Please help, it seems I lost 2x186 RUR, about 8 EUR on this.]
I'm having the exact same problems!!!! So far I have notified Visa, Digg, and any possible Nokia forum I can find to tell people to stop buying product from Ovi. I'm even contacting the developers directly.
This is a complete failure on Nokia's part. I would not expect this sort of thing from the worlds largest phone maker..
My next stop is the consumerist and local media.
Previous Life: N8, N95, 8600, 8800 Sapphire Arte, N97, N97-Mini, 5800 and a few older ones