Cannot update iPod touch 4g after my laptop has been reimaged. I also cannot transfer any photos from ipod to mac - iphoto won't open. Tells me I need to update it then says that my software is up to date. ARGH!!!

My 10 year old son has a ton of photos on his ipod that I cannot risk losing (they are of our pet bunny that recently died). Help?
I cannot update his ipod software either. I got all the way to the last part of the process and "Unknown error" (6) popped up. ARGH!!!
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Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.